ST. AUGUSTINE, Fla. – The Better Business Bureau of Northeast Florida is warning customers looking to build a fence to use caution before hiring Chad Hardwick, the owner of D-Fence.
Ten customers have filed complaints with the BBB since July of 2017, accusing the St. Augustine fence contractor of a variety of things including:
- Failing to start projects after receiving large deposits
- Leaving some jobs unfinished
- Providing poor workmanship
The I-TEAM has also received complaints about Chad Hardwick, who is the nephew of St. Augustine Beach Police Chief Robert Hardwick — the very reason why Robert Barton said he hired D-Fence.
“He (Chad Hardwick) made a point of mentioning that his uncle, Robert Hardwick, is the chief of police for the city of Saint Augustine Beach. So that kind of gave us the confidence and the credence, that okay, we should be dealing with an okay guy, and not have to do all the research up front,” Barton told the I-TEAM.
Barton said he regrets paying Chad Hardwick $1,000 as a deposit.
”He just never showed up. He keeps saying, like I said, he was gonna be here on the 13th, ‘If I’m not there I’ll be there the first part of next week.’ He doesn’t show up, he doesn’t call. You call him and try to find out where he’s at, he’s always busy, he’s doing another job, things falling behind,” explained Barton. “It’s just one story after another, but he never shows up to do the work.”
The I-TEAM contacted Chad Hardwick about all the customer complaints that had gone unanswered and the consumer warning BBB was issuing about him and his company.
“I do admit to everything that’s been done,” he told us.
But Chad Hardwick blames the inability to do the jobs he was paid to do on bad employees and underbidding on projects.
“You name it, I’ve been through the ringer with the business – people stealing from me, jobs not getting done on time, just upside down stuff, on top of just trying to keep the business afloat,” he said.
“What’s your message to those people who you owe money to?” we asked.
“I am extremely sorry and I have every intentions on cleaning it up and paying everyone back. I’m in the process of talking to some people that are helping out. You know, it’s just one job at a time,” he said.
“So you’re going to get all the customers their money back?” we asked.
”Absolutely, yeah,” he said. “I had full intentions of doing their job when they did pay me, but it just didn’t work like that.”
Chad Hardwick says he wants to start a payment plan with his customers. He also says investors are interested in buying his company, a claim Barton does not believe.
Read More HERE | Source: News 4 Jax